When placing an order on Nobbie Neez Kids, you will be directed to Paypal for secure payment.  Once payment is made Paypal should return you to the site.  On the page return is instructions on how to download.  Always choose "save" when prompted.  Never choose "open".  The downloads will be at the bottom of the page. It will have the name of the design(s) and how many downloads are left.  You get 2 downloads of the design good for only 24 hours.

I do not store customer orders and YOU must make a secure back-up of the designs ordered.  I will not replace designs due to computer crash or any other reason.  Sorry but I delete all orders after 24 hours due to the amount of space they take up.  This would make out web site costs soar.

If you have any problems downloading or need other assistance just email and we will get right back to you.  We do have an auto-responder so you will get one each time you email us.  But we will answer all emails as soon as possible.  Be Patient.

If you did not download at the time of purchase and it is within 24 hours, just log into the account, then up at the top go to "my account", then

View the orders I have made.

You should be able to find the design(s) there for download.  Be sure to save your copy of the order for reference if you have questions.